Frequently Asked Questions
In this page you will find questions for all kinds of questions. Choose a subject in the left column and then click on the question to display the answer. If your question is not listed, please use the search engine or call or email us using the contact details you will find at the bottom of every page of the website.
- Welke Corona maatregelen zijn er geldig?
Terschelling recreatie volgt de actuele voorgeschreven maatregelen, ter voorkoming van verdere verspreiding van het virus.
Book and pay
- How can I pay?
You can pay online via iDeal or transfer the amount.
- Do I need to transfer the whole amount before arrival?
No, this is not always required. After receiving the reservation confirmation, within 14 days you must pay 50% of the rent,
half of the rented extras and the cancellation fund. The remainder of the rent and the extras you booked must be paid no later than 8 weeks before arrival.
If the total cost is less than € 250 or you make your reservation less than 8 weeks before arrival, you will pay the entire amount at once. In consultation we can also make other arrangements.
Arrival and departure
- How far is the walk from the bus stop?
De Riesen: The bus stops on the Hoofdweg at the stop camping de Kooi/camping Cupido in Hee. From there you walk about 800 meters on an asphalt road to vacation park de Riesen.
Tjermelân: The bus stops in front of the main entrance, at the Hoofdweg stop Tjermelân.
- How does my luggage get to the resort?
From the ferry or express boat, you bring your own luggage. You can use the bus or cab and bring the luggage yourself.
Many people rent a bike upon arrival at West Terschelling, the luggage can then be delivered to the vacation park by the bike rental company. Look also at Cycling on Terschelling.
- Waar vind ik de plattegrond van het park?
Via de onderstaande twee links kunt u de plattegronden van onze parken bekijken en downloaden:
- I use a wheelchair, can I vacation with you?
Yes, we have a vacation bungalow equipped for a disabled person. This bungalow is on Tjermelan, is for four people and has one height-adjustable bed, and three single beds at fixed height. There is an under wheel sink and ditto sink and an adapted bathroom.
There are wide doorways, a private terrace and the possibility of parking to the bungalow.
- What is the nearest supermarket?
On supermarkets on Terschelling you will find all the information. Do you take into account difference between high and low season?
Vacation park de Riesen is located near the hamlet of Hee.
The vacation homes de Fuik and Kijkduin are located in Midsland-Noord.
Vacation park Tjermelân and Hotel Tjermelân are located near Oosterend.
- What is the difference between the Hotel Apartment and the Hotel studio?
-The apartment is on the first floor and has a private terrace.
-The studio is on the second floor and can be accessed by stairs. In the studio there is also a spiral staircase to the loft. The studio has no terrace.
-The apartment has an area of 44 m² . Surface area of the studio is 22 m² + 10 m² (loft).
- Is it possible to cancel the reservation?
There are conditions associated with canceling. After you make the reservation there will be an email with the general conditions for your information.
- Is there a sauna at Terschelling Recreation?
There are accommodations with own sauna or infrared cabin at both vacation parks De Riesen and vacation park Tjermelân. Also Hotel Tjermelân has apartments with their own sauna.
- Can you walk from your cottage to the beach?
Sporty walkers walk to the North Sea beach, just beware, in the wet season some paths are poorly accessible.
Walking with a stroller or wagon is not always doable either, especially with loose sand. It sometimes involves very narrow forest and heath paths.
From vacation park de Riesen, an experienced walker can walk to the beach at West aan Zee in about 45 minutes.
From vacation park Tjermelân the practiced hiker walks in 45 minutes through cranberry-layers and dunes to the North Sea beach near pole 16.
See also walking on Terschelling.
- Are there pet-free accommodations?
Yes, pets are not allowed in the hotel on Tjermelân. Nor in the Villa bungalow 2 bathrooms on vacation park Tjermelân. Nor in the 5 person Finnish bungalows on the Riesen. These are pet free.
- Can I park my car next to the accommodation?
That depends on the accommodation. Vacation park Tjermelân is car-free. Loading and unloading is allowed. You park on a central parking lot, from where you can walk to your accommodation.
On De Riesen you can park your car next to your bungalow.
At both vacation homes De Fuik and Kijkduin you can park your car on the driveway next to the vacation home.
- Is it possible to smoke outside the bungalow?
Is it possible to smoke outside the bungalow? At the park all the bungalows are smoke free. However, it is allowed to smoke outside. Make sure to bring your travel ashtray.
- Can I bring my electric car?
Yes, both on vacation park de Riesen and on vacation park Tjermelân you can charge your electric car at either charging station.
- Can I order a crib or high chair?
Yes, there are child-friendly accommodations with a children's room with crib and dresser and these accommodations also have a children's chair.
These are the bungalows with a children's room and also the vacation homes de Fuik and Kijkduin.
Some other accommodations have a spacious master bedroom where a travel cot can be added. A high chair can be rented via the site.
Hotel Tjermelân is adult-only, there is no children''s furniture here.
- What is there to do for children?
Your child can play freely on one of the many playing fields with swings, sandboxes, balance beams and slides scattered throughout the vacation parks.
You can borrow books, games and puzzles (free of charge) from reception.
More about playing and on vacation on Terschelling with children.
- How can I vacation as sustainably as possible?
We do our best to help you have a sustainable vacation. That includes saving and generating sustainably as well as avoiding single-use packaging.
We can also advise where you can go on foot or by bike on trips. You can use the new ferries of Rederij Doeksen on Norwegian LNG, possibly with CO2 compensation.
Electric buses run on the island. Both parks have the Greenkey Gold certification
- Is there a bungalow still available?
If there are no bungalows available on the website this means the park is full. The availability on the website is accurate and is updated every couple of minutes.
- Lost items back again?
Have you forgotten something? You can ask for the lost property during opening hours by phone or e-mail at the relevant park.
If the item has been found, you can request postage yourself from post.nl. You can then e-mail the proof of postage to us. Then we will send the package.
- Can we barbecue on the park?
Yes, you are allowed to barbecue on the park. We ask you to take precautions, such as a bucket of water for emegencies. The barbecue itself cannot be on the grass, also make sure to keep enough distance from the garden furniture.
If you would like to rent a barbecue this is possible, you can rent it at butcher shop Schaafsma in West-Terschelling.